Frequently Asked Questions
Everything you need to know about our luxury scarves and services.
What materials are used in your scarves?
Since 2020, we have specialized in high-quality natural fibers. Our collection features premium mulberry silk, ethically sourced cashmere, and breathable linen blends designed for longevity and comfort.
How should I care for my silk scarf?
To maintain the luster and texture of your scarf, we recommend dry cleaning or gentle hand washing in cold water with a specialized silk detergent. Always air dry flat and iron on a low heat setting.
How long does shipping take?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn scarves in their original packaging with tags attached. Please visit our returns portal to initiate a refund or exchange.
Do you offer gift wrapping services?
Yes, every Scarf Specialist order arrives in our signature protective tissue. You can also select our 'Premium Gift Box' option at checkout for a beautiful, ribbon-tied presentation and a handwritten note.
Are the colors on the website accurate?
We photograph our products in natural light to ensure the highest color accuracy. However, please note that slight variations may occur due to different monitor settings and screen calibrations.